Privacy Policy
At LIYAN IT SOLUTION, we respect your privacy and are committed to protecting the personal information you provide when using our website, WordPress plugins, documentation, support services, and related products.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or use our website.
By using our website or purchasing, downloading, installing, or using our plugins, you agree to the practices described in this Privacy Policy.
1. Who We Are
Our website provides WordPress plugins, including free and premium plugins, documentation, updates, support, and related services.
Website: https://store.liyanitsolution.com/
Company: LIYAN IT SOLUTION
Email: store.liyanitsolution@gmail.com
If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the contact details provided above.
2. Information We Collect
We may collect information that you provide directly to us as well as certain technical information automatically when you use our website.
The information we collect may include:
Account Information
If you create an account on our website, we may collect:
- Name
- Username
- Email address
- Password or authentication information
- Billing information
- Account preferences
- Order and purchase history
Passwords are generally stored in a protected form and should not be accessible to us in plain text.
Purchase Information
If you purchase a premium plugin or other paid product, we may collect information necessary to process and manage your purchase, such as:
- Customer name
- Email address
- Billing details
- Product purchased
- Order number
- Purchase date
- License information
- Subscription information
- Transaction status
Payment card details may be processed directly by our third-party payment provider rather than being stored directly on our website.
Plugin License Information
For premium plugins that use license activation, we may process information associated with your license, such as:
- License key or license identifier
- Product name
- License status
- Activation information
- Domain or website information associated with activation
- License expiry information
- Update eligibility
This information may be used to validate licenses and provide authorized plugin updates and support.
3. Information You Provide Through Support
If you contact us through our Support, Submit a Ticket, contact forms, email, or other support channels, we may collect information that you provide.
This may include:
- Name
- Email address
- Website URL
- Plugin name
- Plugin version
- WordPress version
- PHP version
- Error messages
- Screenshots
- Technical information
- Details about the issue you are experiencing
- Other information you voluntarily provide
We use this information to investigate issues, respond to support requests, and improve our products and services.
4. Plugin Documentation
Our website may provide documentation, installation instructions, troubleshooting guides, FAQs, and other resources related to our plugins.
Simply browsing our documentation does not necessarily require you to provide personal information.
However, technical information may be collected automatically as described in the sections below.
5. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of visits
- Approximate geographic information
- Website usage information
- Error and diagnostic information
We may use this information to maintain website security, analyze website performance, troubleshoot technical issues, and improve our services.
6. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain user sessions, analyze website usage, and improve the user experience.
Cookies may be used for purposes such as:
- Login and account functionality
- Shopping cart functionality
- Remembering preferences
- Security
- Website analytics
- Performance monitoring
- Improving website functionality
Some cookies may be placed by third-party services used on our website.
Cookies are commonly used by websites for both essential functionality and analytics or personalization.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide our website and services
- To create and manage customer accounts
- To process orders
- To provide plugin downloads
- To manage plugin licenses
- To provide plugin updates
- To provide customer support
- To respond to inquiries
- To provide documentation and technical assistance
- To process refunds where applicable
- To prevent fraud and abuse
- To maintain website security
- To troubleshoot technical problems
- To improve our plugins and services
- To understand website usage
- To communicate important service information
- To comply with legal obligations
8. Plugin Downloads and Updates
When you download or update one of our plugins, certain technical information may be processed to provide the requested download or update service.
For premium plugins, this may include license validation and activation information.
We may use this information to determine whether a plugin is eligible for updates and to provide the appropriate plugin files.
9. Payment Information
When you purchase a premium plugin or service, payment processing may be handled by a third-party payment provider.
We may receive information about the transaction, such as:
- Order ID
- Transaction status
- Product purchased
- Purchase amount
- Customer email
- Payment date
Your complete payment card information may be processed directly by the applicable payment provider and may not be stored on our website.
Payment Provider: VISA | MASTERCARD | PAYPAL | STRIP
Please review the privacy policy of the applicable payment provider for information about how it handles payment information.
10. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share information with trusted service providers when necessary to operate our website and provide our services.
These may include:
- Hosting providers
- Payment processors
- Email service providers
- Analytics providers
- Customer support systems
- Security services
- Software and infrastructure providers
These service providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.
11. Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Website analytics
- Email delivery
- Security
- Customer support
- Embedded content
- Website performance monitoring
Third-party services may collect information according to their own privacy policies.
If our website contains embedded content from another website, that content may behave similarly to visiting the third-party website directly and may involve cookies or other tracking technologies.
12. Analytics
We may use analytics tools to understand how visitors use our website.
Analytics information may include:
- Pages viewed
- Traffic sources
- Device information
- Browser information
- Approximate location
- Website interactions
- General usage statistics
Analytics information helps us understand website performance and improve our documentation, plugins, and services.
Analytics Provider: Google Analytics
If analytics are not used on your website, remove this section or modify it accordingly.
13. Emails and Communications
We may use your email address to communicate with you regarding:
- Account activity
- Plugin purchases
- Plugin downloads
- License information
- Plugin updates
- Support requests
- Security notices
- Important service announcements
If you have explicitly subscribed to marketing communications, we may also send promotional emails about our products and services.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in the relevant email.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Different types of information may be retained for different periods.
For example:
- Account information may be retained while your account remains active.
- Order and transaction information may be retained as required for business, accounting, or legal purposes.
- Support requests may be retained for a reasonable period to provide ongoing customer support.
- License information may be retained for as long as necessary to manage licenses, updates, and support.
You may contact us if you have questions about the retention of your personal information.
15. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- HTTPS/SSL encryption
- Access controls
- Secure hosting
- Authentication controls
- Regular software updates
- Security monitoring
- Backup procedures
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
16. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of certain information
- The right to restrict certain processing
- The right to object to certain processing
- The right to withdraw consent where processing is based on consent
- The right to request a copy of certain information
The availability of these rights depends on applicable law and the circumstances of the processing.
WordPress also provides tools that can help site administrators handle personal-data access and deletion requests.
17. How to Request Access or Deletion
If you want to request access to, correction of, or deletion of your personal information, contact us at:
Email: store.liyanitsolution@gmail.com
Please include enough information for us to identify your account or request.
We may need to verify your identity before completing certain requests.
Some information may need to be retained where required by law or where we have a legitimate reason to retain it.
18. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
19. External Links
Our website may contain links to external websites, services, documentation, or third-party resources.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
20. WordPress Plugins and Third-Party Integrations
Our website uses WordPress and may use additional plugins, themes, APIs, and third-party services.
These technologies may process personal or technical information depending on how they are configured.
Because plugins and third-party services can change over time, we review our website’s privacy-related functionality and update this Privacy Policy when necessary.
WordPress itself notes that its default privacy guidance may not cover every plugin, theme, analytics service, or third-party integration used by a particular website.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our plugins
- Website functionality
- Third-party services
- Privacy practices
- Legal or regulatory requirements
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically.
22. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.
LIYAN IT SOLUTION
Email: store.liyanitsolution@gmail.com
Website: https://store.liyanitsolution.com/
Address: Jaipur, Rajasthan 302021
We will make reasonable efforts to respond to privacy-related requests and questions within an appropriate timeframe.